1. What is Getup?
Getup is a kids’ makeover and costume booking app. We provide professional makeover services and themed costumes for school events, photoshoots, and cultural functions — right at your doorstep.
2. How do I book a makeover?
Open the Getup app, choose your desired theme or character, select the date and time, and confirm your booking. That’s it! Our artist will arrive at your location on time.
3. What kind of makeovers do you offer?
We offer a wide variety of looks including mythological, cartoon, movie characters, freedom fighters, and custom requests depending on availability.
4. Is the service safe for children?
Yes, absolutely. We use child-friendly products, maintain hygiene standards, and ensure a gentle, safe makeover experience.
5. Do you provide the costume as well?
Yes, most themes come with both makeover and costume. You’ll see the details clearly in the app before booking.
6. Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule through the app within a specific time window. Please check our cancellation and refund policy for more details.
7. What if the artist arrives late or there is a delay?
We try our best to be on time. In case of delays, our team will inform you in advance. If the delay is on the customer’s side, additional charges may apply.
8. Do you serve all areas?
Currently, we are operational in selected locations. You can check service availability by entering your location in the app.
9. What are the charges?
Pricing depends on the selected character/theme. All charges will be shown transparently before you confirm the booking.
10. Who do I contact for support?
For any help, you can reach us at:
📧 info@vanasol.com
🌐 www.vanasol.com
